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Please choose a topic:-
Displays
Assembly
Purchasing
Components
Artwork
Ordering
Payment
Delivery
Faults
PDF
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Displays
Q: What are the differences between the new D4 Display and the older classic D4 Display with the half moon shaped baseplate?
A: The new D4 Display is lighter, easier to assemble, has a smaller footprint and retails at a lower price point.
Q: Can I use the D4 outdoors?
A: We do not recommend it. A strong gust of wind could blow the display over and damage your banner.
Q: Can I use the same curved bars to create both convex and concave shaped banners?
A: Yes just turn the bars round and insert back into the pocket to create the reverse shape.
Q: I need to transport three complete displays at the same time do you have any solutions for this?
A: We have a range of large travel bags and cases which can hold up to three displays. Visit the Accessories page for more information.
Q: Aaagh...my exhibition starts in 5 days and I've nothing organised. Can you help?
A: Don't panic, displays are available from stock and we can print your banners in 2 days, as soon as we receive your artwork. That leaves you 2 days to get the artwork sorted out.
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Assembly
Q: How quickly can a D4 be assembled?
A: Single banner stands in 2 - 5 minutes. Linked units with lights in approximately 5 -10 minutes.
Q: I've lost my assembly instructions where can I get replacements?
A: Download the Assembly PDF document for details on how to assemble all D4 displays.
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Purchasing
Q: Why do you have two different pricelists?
A: We sell the D4 Displays complete with banners which use this pricelist, but you can also buy the system on its own and source or print your own banners.
Q: Do I have to buy my banners from Dimensions Displays Ltd?
A: No. As long you as you follow the artwork specifications found on this website any professional large format digital printer should be able to produce banners for any D4 system.
Q: How quickly can I get hold of a D4 without a banner?
A: We try to keep all D4 systems ex-stock. So, depending on the quantity required, displays can be dispatched same day if ordered before 12 noon, on an overnight delivery service. Orders received after 12 noon will be processed the following day.
Q: Can I buy a D4 display without a travel bag?
A: Yes. If the D4 is used as a permanent display e.g. in a reception area, you may not need the travel bag. We can supply the D4 in its storage box without the travel bag.
Q: Can my local printer supply D4 Display banners?
A: Probably, D4 systems as a whole support the majority of banner substrates used by large format printers. We're happy to advise you or your printer on the best material for the job.
Q: What are the benefits of buying my banners from Dimensions Displays?
A: We specify a wide range of banner materials which we've tried and tested and consider suitable for D4 Displays. These materials come in a range of finishes and price points. We can match the right substrate for your project depending on the durability required and your budget.
Q: I'm a large format printer. My client has specified a D4 system, how quickly can I get hold of one?
A: We try to keep all D4 systems ex-stock. So, depending on the quantity required, displays can be dispatched same day if ordered before 12 noon, on an overnight delivery service. Orders received after 12 noon will be processed the following day.
Q: Can we hire a D4’s from Dimensions?
A: We offer a limited hire service to agencies and end users if the banner printing is placed with us. Please call us for details and costs.
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Components
Q: Where can I purchase replacement bulbs for the downlight?
A: Most good electrical shops will sell 50W halogen bulbs, take along the old bulb if you are unsure.
Q: Will my downlight work abroad?
A: Downlights supplied with a British plug will require a European plug adapter for use in Europe. The UK plug transformer supplied our lights can be swapped for the correct European and North American two pin plug transformers which we also sell. Call us for prices and availabilty.
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Artwork
Q: How do I prepare digital artwork?
A: Download the Digital Artwork Guidelines PDF for large format digital printing from here or the Printing section of this website.
Q: Can Dimensions Displays create my banner artwork?
A: No. We do not provide a graphic design service.
Q: How long does it take to print graphics?
A: Allow 2 - 5 working days from receipt of artwork to dispatch. The production time will vary depending on the number of banners required, the specified substrate and the printer used to print the banner. These are guidelines only, please call when you are placing an order and we will confirm the production schedule.
Q: Do my banners have to be the standard size?
A: No, the sizes indicated on the website are our recommend sizes, they allow us to give an indication of banner costs. Banners can be narrower and shorter than our recommended sizes, you can even put two banners on the one display if you want.
Q: Do you supply colour proofs before printing the banners?
A: No. The banners are printed direct from disk, a proof would be the final banner. We ask that you provide accurate colour proofs for us to match to. In critical situations e.g. matching a corporate colour we can print a small section of your banner for you to approve before we print the banners. Please allow an extra 1 - 2 days to process and deliver these samples.
Q: How do I get my digital files to you?
A: Send artwork by courier or special delivery on CD or DVD. DO NOT post artwork to us using the normal mail. If sending artwork this way, please include colour proofs. You can also upload artwork to either our iDisk or FTP server, call for details on how to do this. Small files can be emailed to : Info@Dimensions-Displays.com. Please include a PDF proof if using these last two methods.
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Ordering
Q: Do Dimensions offer discounts to trade customers?
A: Yes, call Robbie Ewing on 020 7485 8400 for details.
Q: How do I place an order?
A: Once we have confirmed the costs please email or fax us a signed Purchase Order or Written Confirmation on a company letterhead. Both should list the displays required with their unit costs and the total value of the order. We do not accept verbal telephone orders.
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Payment
Q: What are Dimensions Displays payment terms?
A: If you're buying D4 systems on a regular basis we will open an account for you. Download Credit account application here. Our terms are 30 days net, subject to a credit check for companies based within the UK. If you are purchasing D4 systems on an occasional basis, once or twice yearly, we ask for payment in full by either cheque or credit card before dispatching the goods. PLEASE NOTE : All first time buyers have to pay up front or on delivery. Our full Terms and Conditions are available as a download.
Q: Do you accept Credit Card payments?
A: Yes, we accept Switch, Delta, Visa, Mastercard and American Express.
Q: If I am based outside the UK what are my payment terms?
A: Payment in full is required before the D4 displays will be dispatched. We can email an invoice to you with our bank details so you can set up an international money transfer or you can pay by credit card.
Q: We are based in Europe, can we be invoiced in Euro's?
A: Yes. When you place an order, tell us you want to be invoiced in Euro's.
Q: Does the list price include VAT?
A: No. Sales within the UK will be subject to VAT at the rate current at the time of purchase.
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Delivery
Q: Does the list price include delivery?
A: No. Delivery costs are added to your invoice. They will vary depending on total weight of the displays bought and where they are going.
Q: How do you deliver D4 system?
A: Within the UK we ship displays out on a next day delivery by TNT. For EC countries we ship goods UPS, allow 1 - 4 days for delivery depending on country. We can send goods out by airfreight but this adds to the delivery costs.
Q: We’re based in London can we get a D4 Display frame the same day we order?
A: Yes, we can organise a same day delivery or you can collect your display from our London office in Camden.
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Faults
Q: What happens if I receive a damaged or faulty D4 display?
A: In the unlikely event of display being damaged or faulty please contact us immediately. We will either arrange for collection of the whole display and send a replacement, or send a replacement part. Please keep all damaged goods as we will want to collect and inspect them.
Q: What happens if a component fails while I'm using my D4 display?
A: All D4 Displays are covered by a lifetime warranty. The displays are covered against manufacturing and assembly defects. Please contact us to discuss the fault and to get a replacement part. Please note that we do not accept liability if the displays have been modified or altered after delivery.
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PDF
Q: How do I view or print a PDF?
A: If you wish to view or print a PDF you will require a piece of software called Acrobat Reader, this is available and free to download from the Adobe website.
Q: My PDF opens within my browser, how do I save it?
A: Browsers like Firefox or Safari have the Acrobat plug-in allowing you to view the PDF within your browser. If you wish to save the PDF simply go to the File in the menu of the browser and choose Save. When saving make sure you choose the "type" as "Source" and not as "Text". Alternatively when clicking on the original link to the PDF hold down the Right Mouse button (PC) or CTRL key and mouse button (MAC) and choose to Save / Download the Link / Target.
Q: My downloaded PDF does not want to open?
A1: Rather than double clicking the file to open it, go to the File menu within Acrobat Reader, choose Open and then locate the PDF.
A2: When downloading the PDF you may need to specify whether you are saving the file as "Text" or "Source". Make sure you have chosen "Source".
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